Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

• Contact Information: Name, email address, phone number, business name, physical address
• Account Information: Username, password, account preferences
• Order Information: Product selections, delivery addresses, payment information
• Business Information: Farm size, livestock type, veterinary license numbers (for professional buyers)
• Communication Data: Messages sent through contact forms, WhatsApp inquiries, email correspondence

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See Section 3 for detailed cookie information

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Delivery partners, payment processors, and logistics companies necessary to fulfill orders
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: Trusted partners who help us operate our business (under strict confidentiality agreements)
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Your Rights and Choices

You have the following rights regarding your personal data:

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure servers with regular security updates
• Access controls and authentication measures
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 2 years after account closure
• Order Data: Retained for 7 years to comply with tax and accounting regulations in Cameroon
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Analytics Data: Anonymized and retained for statistical purposes

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date at the top of this page

10. Contact Us for Data Requests

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: